Your Questions Answered!
frequently asked questions
Calhame Care is our range of boiler and heating maintenance plans designed to give you complete peace of mind. Depending on the level of cover you choose, your plan can include an annual boiler service, unlimited call-outs, repairs, parts and labour, heating system cover and home emergency protection.
We provide Calhame Care across Glasgow and West Central Scotland. If you're unsure whether your property falls within our service area, please contact our team.
Every eligible Calhame Care plan includes a comprehensive annual boiler service carried out by one of our qualified engineers. The service checks your boiler's safety, efficiency and overall performance, helping to identify potential problems before they become costly repairs.
Yes. replacement parts and labour are covered for eligible repairs in all of our care plan options, subject to the terms and conditions of your maintenance agreement.
Yes. Calhame Care includes unlimited call-outs for covered breakdowns during your active membership, giving you reassurance that help is available whenever you need it.
We cover all reputable makes and models of domestic gas boilers, including combi, system and conventional boilers. If you're unsure whether your boiler is eligible, simply contact us and we'll be happy to advise.
Yes. You can choose the call out fee that best suits your budget. There are 3 call out fee options; £90, £45 or £0 Call Out fee.
Selecting a higher fee will reduce your monthly costs, allowing you to tailor your cover to your needs.
Your cover begins in accordance with the terms of your chosen plan. An initial boiler service and inspection or eligibility check may be required before full cover starts.
Many older boilers can still be covered, provided they are safe, serviceable and meet our eligibility requirements. If necessary, we'll carry out an inspection before confirming cover.
Yes. You can contact us at any time to discuss upgrading or changing your Calhame Care plan, subject to eligibility and any applicable terms.
If your boiler is beyond economical repair or cannot be repaired safely, our engineers will explain your options and can provide a competitive quotation for a replacement boiler installation.
Log on to your online account and book your preferred repair slot at any time of day.
If you prefer to speak with one of our team directly, simply contact our customer service team by telephone during our opening hours. We'll arrange for one of our engineers to attend your property as quickly as possible.
Once you have signed up for your prefferred plan you can simply book your preferred time on our online booking diary.
After the first year of cover, we will contact you when your annual boiler service is due.
Alternatively, you can contact us directly to arrange a convenient appointment.
Yes. You may cancel your Calhame Care plan in accordance with our Purchase Options & Cancellation Policy. Details of your cancellation rights are available on our website.
Since 2008, Calhame Heating Services has built a reputation for reliable workmanship, excellent customer service and fast response times. With annual servicing, unlimited call-outs, experienced Gas Safe engineers and flexible cover options, Calhame Care offers dependable protection for your home's heating system throughout the year.
Choosing the right plan is easy. Simply select the Calhame Care plan that best suits your home, choose your preferred call out fee and complete your purchase online.
If you need advice, our friendly team is always happy to help you find the right level of cover.