Terms
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Calhame Care Terms & Conditions
These Terms and Conditions apply to all Calhame Care maintenance plans provided by Calhame Heating Services Limited.
1. Definitions
1.1 Company
Means Calhame Heating Services Limited.
1.2 Owner
Means the person entering into this Agreement with the Company.
1.3 Boiler Care
Provides cover for the domestic gas boiler and its standard controls only.
1.4 Heat Care
Provides cover for everything included within Boiler Care together with the complete central heating system including radiators, pipework, heating controls and hot water cylinder where connected.
1.5 Home Care
Provides cover for everything included within Heat Care together with eligible domestic plumbing and fixed electrical systems as defined within this Agreement.
1.6 Excess
| Excess Option | Amount Payable |
|---|---|
| £95 Excess | £95 payable per approved repair visit. |
| £45 Excess | £45 payable per approved repair visit. |
| £0 Excess | No excess payable. |
2. Period of Cover
The agreement begins on the Commencement Date and continues for 12 months...
3. Your Responsibilities
- Maintain your system in a safe condition.
- Provide accurate information when purchasing cover.
- Allow reasonable access for repairs and servicing.
- Book your annual boiler service.
4. Levels of Cover
| Boiler Care | Heat Care | Home Care | |
|---|---|---|---|
| Annual Boiler Service | ✔ | ✔ | ✔ |
| Boiler Repairs | ✔ | ✔ | ✔ |
| Boiler Controls | ✔ | ✔ | ✔ |
| Heating Pipework | — | ✔ | ✔ |
| Radiators | — | ✔ | ✔ |
| Heating Controls | — | ✔ | ✔ |
| Internal Plumbing | — | — | ✔ |
| Fixed Electrical System | — | — | ✔ |
5. Annual Boiler Service
All plans include one annual gas boiler service. It is the customer's responsibility to arrange the appointment within 14 days of joining.
6. Repairs & Call Outs
Repairs are subject to the excess selected when the policy was purchased.
| Selected Excess | Amount Due |
|---|---|
| £95 Excess | £95 per repair visit |
| £45 Excess | £45 per repair visit |
| £0 Excess | No excess payable |
7. Exclusions
Boiler Care
- Radiators
- Heating pipework
- Plumbing systems
- Electrical systems
- Boiler replacement
- Sludge damage
- Frozen condensate pipes
- Pre-existing faults
Heat Care
- Domestic plumbing
- Electrical systems
- Sludge damage
- Boiler replacement
- Pre-existing faults
Home Care
- Drainage
- External pipework
- Consumer unit replacement
- Major rewiring
- Boiler replacement
- Pre-existing faults
8. Cancellation
You have a statutory cooling-off period following purchase.
After this period the agreement has a minimum term of 12 months.
If you cancel after making a successful claim, the remaining balance of the annual agreement becomes payable.
We may cancel your agreement where:
- Drainage
- External pipework
- Consumer unit replacement
- Major rewiring
- Boiler replacement
- Pre-existing faults
9. Payments
...
10. General Conditions
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