Cancellation policy
Purchase Options & Cancellation Policy
This Purchase Options & Cancellation Policy applies to all Calhame Care maintenance plans provided by Calhame Heating Services Ltd.
Purchase Options
Calhame Care provides flexible maintenance plans designed to protect your boiler and heating system.
Available plans may include:
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Boiler Care
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Heating Care
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Home Care
Each plan offers different levels of cover, with pricing dependent on the selected level of excess where applicable.
Your chosen plan, monthly premium and any applicable excess will be confirmed before payment is taken.
Payment
Maintenance plans are paid by monthly recurring payments unless otherwise agreed.
By purchasing a Calhame Care plan, you authorise Calhame Heating Services Ltd to collect payments using your chosen payment method until the plan is cancelled in accordance with this policy.
Failure to maintain payments may result in suspension or cancellation of your cover.
Cooling-Off Period
If you purchase your maintenance plan online, by telephone or through another distance-selling method, you have the right to cancel within 14 days of the purchase date without penalty, provided you have not requested or received chargeable services during that period.
If you have requested an engineer visit or other services during the cooling-off period, we may deduct a reasonable amount to reflect the services already provided, as permitted by applicable consumer law.
Cancelling Your Plan
You may cancel your Calhame Care maintenance plan at any time by contacting our customer service team.
Cancellation requests can be made by:
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Email
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Telephone
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Written notice
Your cover will continue until the end of the current paid billing period unless otherwise agreed.
No further recurring payments will be collected after your cancellation has been processed.
Company Cancellation
Calhame Heating Services Ltd reserves the right to cancel a maintenance plan where:
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Payments remain outstanding.
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False or misleading information has been provided.
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Fraudulent activity is suspected.
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The appliance is found to be unsafe or beyond economical repair where cover cannot reasonably continue.
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Continued cover would present a health and safety risk.
Where appropriate, reasonable notice will be provided.
Refunds
Where a customer is entitled to a refund, it will normally be processed using the original payment method.
Refunds will generally be issued within 14 days of approval.
No refunds will normally be provided for periods during which cover has already been available, except where required by law or where otherwise agreed by Calhame Heating Services Ltd.
Changes to Your Cover
You may request to upgrade or change your maintenance plan at any time, subject to eligibility and inspection requirements.
Any changes to pricing or cover will be confirmed before the revised plan takes effect.
Contact Us
If you wish to cancel your maintenance plan or have any questions regarding your purchase, please contact:
Calhame Heating Services Ltd
Telephone: 0141 644 3579
Email: info@calhame.co.uk
Service Area: Glasgow & West Central Scotland