Refund policy
Returns Policy
At Calhame Heating Services Ltd, we are committed to providing high-quality heating services and maintenance plans through Calhame Care.
As our products are primarily service-based, this Returns Policy explains how returns and refunds apply to both services and any physical goods supplied.
Maintenance Plans
Calhame Care maintenance plans are digital service agreements and cannot be "returned" in the same way as physical products.
If you have purchased a maintenance plan and wish to cancel, please refer to our Purchase Options & Cancellation Policy, which explains your cancellation rights, including any applicable cooling-off period under UK consumer law.
Services Already Provided
Where an engineer has attended your property, carried out an inspection, annual service, repair or installation, the service cannot be returned once it has been completed.
If you are dissatisfied with the service received, please contact us so we can investigate and work with you to resolve the issue promptly.
Replacement Parts
Where replacement parts are supplied and installed as part of a repair, any faulty parts will be handled in accordance with the manufacturer's warranty and your rights under applicable consumer law.
Parts that have been specially ordered for your property may not be eligible for return unless they are faulty or supplied in error.
Physical Goods
If Calhame Heating Services Ltd supplies physical goods that have not been installed, and you wish to return them, please contact us before returning the item.
To be eligible for a return, goods should:
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Be unused and in their original condition.
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Be returned with any original packaging where reasonably possible.
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Be accompanied by proof of purchase.
Certain items may not be eligible for return if they have been specially ordered, customised or are unsuitable for resale.
Faulty or Incorrect Items
If you receive an incorrect item or believe a product supplied by us is faulty, please contact us as soon as possible.
Where appropriate, we will arrange for the item to be inspected and, if confirmed as faulty or supplied in error, we will offer a repair, replacement or refund in accordance with your statutory rights.
Refunds
Where a refund is approved, it will normally be made using the original payment method.
Refunds are typically processed within 14 days of approval.
Your Consumer Rights
Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation.
Contact Us
If you have any questions regarding this Returns Policy or wish to discuss a return, please contact:
Calhame Heating Services Ltd
Telephone: 0141 644 3579
Email: info@calhame.co.uk
Service Area: Glasgow & West Central Scotland