Shipping policy

Shipping & Delivery Policy 

Thank you for choosing Calhame Care, provided by Calhame Heating Services Ltd. 

As Calhame Care is a heating and boiler maintenance service rather than a physical product, no items are shipped by post unless otherwise stated. 

Service Confirmation 

Once your Calhame Care plan has been purchased, you will receive confirmation of your order by email. This confirmation will include details of your selected maintenance plan and any next steps required to activate your cover. 

Activation of Cover 

Your maintenance cover will become active in accordance with the terms and conditions of your chosen plan. Where an initial inspection or eligibility check is required, cover will commence following successful completion of that inspection. 

Customers will be contacted to arrange any required appointments as soon as reasonably practicable. 

Welcome Documentation 

Your welcome pack and policy information will normally be sent electronically to the email address provided during sign-up. If requested, printed documentation may be provided by post. 

Annual Boiler Service 

Customers will be contacted when their annual boiler service becomes due to arrange a convenient appointment. 

Appointments are subject to engineer availability and will be scheduled during normal working hours unless otherwise agreed. 

Repairs and Call Outs 

Where your plan includes repair cover, you can contact Calhame Heating Services to report a fault. 

Our team will arrange an engineer visit as quickly as possible, with same day call outs available wherever possible, subject to: 

Emergency situations will always be prioritised where appropriate. 

Physical Deliveries 

Calhame Care does not routinely supply physical goods. 

Where replacement parts or equipment are required during a repair, delivery times will depend upon supplier availability. Customers will be kept informed if parts need to be ordered. 

Delays 

Whilst every effort is made to deliver services promptly, delays may occasionally occur due to: 

Should delays occur, we will keep you informed and arrange the earliest available appointment. 

Contact Us 

If you have any questions regarding your Calhame Care plan or service appointments, please contact: 

Calhame Heating Services Ltd 

Email: info@calhame.co.uk 

Telephone: 0141 6443579 

Service Area: Glasgow & West Central Scotland