1. Introduction

 Calhame Heating Services ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your personal data.

2. Who We Are

Calhame Heating Services is a heating and plumbing company based in Scotland, providing domestic and commercial heating installation, servicing, maintenance and repair services.
 
Contact Details

Calhame Heating Services
Address: [Business Address]
Telephone: [Phone Number]
Email: [Email Address]

3. Information

We Collect We may collect the following personal information:
 
Name
Postal address
Email address
Telephone number
Details of your enquiry
Property address where services are to be provided
Information relating to your heating system or equipment Payment information (where applicable)
Website usage information collected through cookies and analytics

4. How We Collect Your Information

 We collect information when you:

Contact us by telephone, email or our website
Complete an online enquiry form
Request a quotation
Book an appointment
Purchase our services
Subscribe to receive updates (where applicable)
Visit our website

5. How We Use Your Information
 We use your personal information to:

Respond to enquiries
Provide quotations
Arrange appointments
Deliver heating and plumbing services
Process payments and invoices
Communicate regarding ongoing work
Improve our services and website
Meet our legal and regulatory obligations

We only process your personal information where we have a lawful basis to do so.

6. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent (where required)

7. Marketing Communications

We will only send marketing communications if you have given your consent or where we are otherwise permitted by law. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link included in our emails.

8. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties where necessary, including:

Payment providers
Website hosting providers
IT support providers
Accountants and professional advisers
Regulatory authorities where required by law All third parties are required to process your information securely and only for the purposes instructed by us.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and tax obligations. When personal information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Under UK data protection law you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where applicable
Request restriction of processing
Object to processing based on legitimate interests
Request transfer of your personal data where applicable
Withdraw consent where processing relies on consent To exercise any of these rights, please contact us using the details above.

12. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website. For more information, please see our separate Cookie Policy.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices. Any updates will be published on this page with the revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Calhame Heating Services

Address: 311 Clarkston Road, Glasgow, G44 3EJ
Telephone: 0141 644 3579
Email: info@calhame.co.uk

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us so we can try to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Website: [www.ico.org.uk](http://www.ico.org.uk) Telephone: 0303 123 1113